Support

Contact SoundCues

When requesting help, include the device model, operating-system version, app version and build number, what you expected to happen, and the exact steps that produced the issue. Do not send copyrighted or confidential audio unless we specifically request it and you have permission to share it.

iCloud synchronization

Sync starts off on a new installation. The app presents its private-iCloud and data-safety disclosure the first time you turn Sync on; choosing Not Now keeps all use local. After you accept, the same disclosure does not interrupt later off/on changes unless its terms or Sync behavior materially change. When enabled, Sync uses the private CloudKit database associated with your Apple Account. It can automatically exchange Show information and eligible managed audio among compatible devices. Finder-referenced originals must be copied into SoundCues before they can synchronize.

Sync is not an independent backup. Keep original media and a current exported Show outside the app. Before a live event, confirm that waiting uploads and conflicts are zero and play the required pads on the device you will use. A completed sync does not prove that every other device has downloaded and tested every file.

If sync is delayed, confirm that the device is online, signed into iCloud, has iCloud Drive and SoundCues enabled, and has sufficient device and iCloud storage. Offline changes stay queued. Review conflict details before choosing which version to keep. Use the app’s sync data controls to remove SoundCues records from iCloud; uninstalling one copy of the app does not necessarily remove its private iCloud data.

Audio unavailable or waiting for another device

When a managed sound is missing, SoundCues checks private iCloud once and can request the sound from another signed-in device. It then pauses that request to protect battery. Open the app on a device that still has the sound and press Sync Now there. Press Sync Now on the device that needs it to check again.

If no device has the sound, open Settings > iCloud Sync. The unavailable-audio list is organized by Show, Board, and Pad. Use the trash control beside an entry to Remove Pad. That removal syncs to other devices and clears the recovery request when nothing else needs the file. It does not delete a reusable Audio Library track or another Pad. You can also open the gray NOT READY Pad and replace its track before removing it.

Show export and transfer

Use the app’s Share or Export Show action to create a portable SoundCues Show package. Save it to Files, iCloud Drive, an external drive, or another location you control, or send it through AirDrop. The package can contain audio, so confirm that you have permission before sharing it with another person.

Missing or referenced media

On Mac, a Show may reference a file in its original Finder location. If that file or external drive moves, reconnect the drive or use the app’s recovery and relink options. For a portable or synchronized Show, copy required media into SoundCues first.

Media and website questions

SoundCues cannot grant permission to use, copy, perform, broadcast, synchronize, or share media. For rights or download questions, contact the media owner or source website. User-created website shortcuts open in the default browser; the public app does not download from or integrate with those websites.